A “furious” groom has hit out at British Airways right after the suitcase made up of his wedding outfit was not loaded on to his flight from Heathrow to Italy.
Farhad Ehtesham, 32, from Guildford, Surrey, faces a race from time to be reunited with his baggage prior to tying the knot in Tuscany on Saturday.
The organization improvement manager told the PA information agency the airline has unsuccessful to reply to his messages.
He and his bride-to-be, Rachel, flew from Heathrow’s Terminal 5 to Rome’s Fiumicino airport on Wednesday night time.
They carried her gown as hand luggage but checked in a suitcase that contains his marriage outfit, which is composed of a green jacket with cream linen trousers and a gold-coloured tie.
It also has other critical merchandise these types of as provides and decorations, in addition clothes for their honeymoon.
Mr Ehtesham stated: “The instant we landed, we got an e-mail saying ‘Your luggage is not there, you should contact us’.
“That’s when panic starts off environment in.
“You might assume for dresses you can just invest in many others and try out to claim by way of insurance policy, but it’s not that uncomplicated.
“I just cannot swap a marriage outfit that was prepared 9 months forward. It is just unbelievable.”
The pair have been told by airport staff in Rome that the suitcase would be set on the next British Airways flight from Heathrow on Thursday early morning, but that was cancelled, and they have been unable to get even further updates.
“BA’s web-site is genuinely terrible since they really do not respond to any messages,” he explained.
“Any telephone strains just go lifeless.
“I attempted to message them on Instagram, Fb and so on but received no reaction.
“We never know what to do.”
British Airways explained in a statement: “We’re accomplishing all the things we can to reunite the customer with their luggage in time for their special working day.
“We apologise for the hold off and inconvenience brought about.”
Questioned how he felt about the predicament, Mr Ehtesham replied: “I’m pressured, I’m furious.
“I sense like I have no electrical power to do anything at all about it when they do not react to you in any way.
“It’s one of those people factors you listen to about, but you really don’t expect it to occur to you, primarily prior to your marriage.
“I just can’t demonstrate how infuriating it is.”
Luggage belonging to thousands of passengers flying from Heathrow this thirty day period has not been loaded on to flights.
Visuals have emerged of a large pile-up of checked luggage at Terminal 2.
The airport stated it ordered airlines to terminate 30 flights on Thursday early morning for the reason that the expected quantity of travellers was extra than it “currently has ability to serve”.